Special collection departments

Departments of banks, mortgage lenders, leasing companies, factoring companies, etc. that deal with problematic debtors find CaseControl the ideal tool to efficiently initiate and monitor actions. Third parties such as insurers, civil-law notaries, bailiffs can gain access to collect orders or upload documents.

CaseControl is set up as a platform

The central heart is formed by a robust and fast database and the CaseControl application. Systems such as accounting software, CRM packages or credit management software can be connected by means of API links. Linking with external services such as telephony, SMS messages and payment solutions ensures efficiency. Portals give customers, clients and third parties the opportunity to monitor their cases or add value.

Reporting and Dashboarding

A good and extensive set of reports is of the utmost importance not only for monitoring lead times and results, but also for reporting to clients and stakeholders. And interactive dashboards ensure that employees and management receive direct feedback about the situation in their portfolios. That is why CaseControl has extensive tools in this area, and we also make the underlying data available for your own BI applications. To measure is to know, and to know is to improve!


Incoming calls are recognized and forwarded to the correct agent. Unknown numbers can be added to the case immediately. Calls can be recorded. Voice recordings can be used.

Interested in a demo for your organization?