Flexible and growing with your needs
A good case building system must be at home in all markets and have an extensive set of functionalities on board to be able to support the users properly. In addition, it is typical for case creation that there are often all kinds of stakeholders who, each at their own level, need access to the data.
Workflows
Powerful workflow engine ensures efficiency.
Payment plans
Extensive options to set up and monitor payment plans.
Dashboards
Flexible, role-driven dashboards. Provide insight and involvement.
Time registration
Billable time registration for fee earners.
Disputes
Register, forward and resolve complaints.
Communication
All communication channels (telephone, email, letter, SMS, chat).
Multi-language
Multi-language, multi-currency. Fully international deployable.
Payment Links
Payment Links. Links with the major payment providers.
Key Features of CaseControl
CaseControl is set up as a platform
The central heart is formed by a robust and fast database and the CaseControl application. Systems such as accounting software, CRM packages or credit management software can be connected by means of API links. Linking with external services such as telephony, SMS messages and payment solutions ensures efficiency. Portals give customers, clients and third parties the opportunity to monitor their cases or add value.
CaseControl pages are fully responsive
Whether the application is used in an office environment with wide monitors, by home workers on a laptop or by field staff: CaseControl automatically scales to the available screen size.
CaseControl is workflow driven
In order to work efficiently, it is important that repetitive tasks are handled by workflows as much as possible. That way, employees can focus on the exceptions and the really important tasks. The workflows also ensure that the actions are always performed on time and that a file cannot get out of the picture. The workflow functionality within CaseControl is flexible, extensive and visually set up so that the local administrators can adjust or redesign workflows themselves.
Telephony
Incoming calls are recognized and forwarded to the correct agent. Unknown numbers can be added to the case immediately. Calls can be recorded. Voice recordings can be used.
Reporting and Dashboarding
A good and extensive set of reports is of the utmost importance not only for monitoring lead times and results, but also for reporting to clients and stakeholders. And interactive dashboards ensure that employees and management receive direct feedback about the situation in their portfolios. That is why CaseControl has extensive tools in this area, and we also make the underlying data available for your own BI applications. To measure is to know, and to know is to improve!
