Technology & Security

Built on a secure, scalable technology platform

CaseControl processes thousands of sensitive cases for debt collection agencies, banks and law firms. Security and reliability are not afterthoughts; they are the foundation.

Certified and independently audited

Our quality and security controls are reviewed annually by independent auditors.

ISO 27001

Information security

Certified annually by an independent auditor against the international information security standard.

ISO 9001

Quality management

A certified quality management system that safeguards consistent quality across our products and services.

GDPR

Privacy compliant

Aligned with the General Data Protection Regulation, with a data processing agreement available.

AWS EU

European data hosting

All data is hosted in European AWS data centres and remains within the EU.

VCMB

Industry member

FinChamps is a member of VCMB, the Dutch association for credit management.

NowID

Official partner

FinChamps is an official NowID partner, supporting Wki compliance for Dutch debt collection providers.

Technical architecture

CaseControl is built on a robust, scalable architecture. A high-performance database and flexible application layer provide extensive API options for integrating with external systems.

  • Web-based application with no installation and continuous updates
  • Responsive design for desktop, tablet and mobile
  • REST API for accounting, telephony and payment integrations
  • Redundant databases for high availability
  • Automatic backups with version history
  • Role-based access control by user and department
  • Complete audit logging of all user actions

Security

  • End-to-end encryption of all data
  • HTTPS/TLS for every connection
  • Multi-factor authentication available
  • Optional IP allowlisting

Availability

  • Redundant infrastructure for high availability
  • Automatic failover during incidents
  • Maintenance scheduled outside office hours

Connections & integrations

CaseControl connects through APIs to the systems your organisation already uses.

Accounting
CRM systems
Telephony
Payment services
Email & SMS
Credit bureaux

Need a specific integration? Contact us and we will be happy to explore the options.

Want to learn more about the technology behind CaseControl?

Book a demo and put your technical questions directly to our team.

Request a demo