Special collection departments
Departments of banks, mortgage lenders, leasing companies, factoring companies, etc. that deal with problematic debtors find CaseControl the ideal tool to efficiently initiate and monitor actions. Third parties such as insurers, civil-law notaries, bailiffs can gain access to collect orders or upload documents.
CaseControl is set up as a platform
The central heart is formed by a robust and fast database and the CaseControl application. Systems such as accounting software, CRM packages or credit management software can be connected by means of API links. Linking with external services such as telephony, SMS messages and payment solutions ensures efficiency. Portals give customers, clients and third parties the opportunity to monitor their cases or add value.
Functions
A good file-forming system must be at home in all markets and have an extensive set of functionalities on board to be able to support the employees properly.
Time registration
Billable time registration for fee earners.
Disputes
Register, forward and resolve complaints.
Payment plans
Extensive options for balancing and monitoring regulations.
Communication
All communication channels (telephone, email, letter, SMS, chat).
Dashboards
Flexible, role-driven dashboards. Provide insight and involvement.
Multi-language
Multi-language, multi-currency. Fully international deployable.
Workflows
Powerful workflow engine ensures efficiency.
Payment Links
Payment Links. Links with the major payment providers.
...and more
A good file-forming system must be at home in all markets and have an extensive set of functionalities on board to be able to support the employees properly.
Reporting and Dashboarding
A good and extensive set of reports is of the utmost importance not only for monitoring lead times and results, but also for reporting to clients and stakeholders. And interactive dashboards ensure that employees and management receive direct feedback about the situation in their portfolios. That is why CaseControl has extensive tools in this area, and we also make the underlying data available for your own BI applications. To measure is to know, and to know is to improve!
Telephony
Incoming calls are recognized and forwarded to the correct agent. Unknown numbers can be added to the case immediately. Calls can be recorded. Voice recordings can be used.
