Collection agencies
Debt collection agencies and debt collection lawyers find the optimum combination of ease of use and extensive functionality in CaseControl. All forms of calculation of collection costs, fines, interests and additional costs are supported. Extensive payment plan functionality, API connections, flexible declarations and a powerful workflow system ensure an efficient system with maximum return for both clients and your own organization.
CaseControl is set up as a platform
The central heart is formed by a robust and fast database and the CaseControl application. Systems such as accounting software, CRM applications or credit management software can be connected by means of API links. Linking with external services such as telephony, SMS messages and payment solutions ensures efficiency. Portals give customers, clients and third parties the opportunity to monitor their cases or add value.
CaseControl is workflow driven
In order to work efficiently, it is important that repetitive tasks are handled by workflows as much as possible. That way, employees can focus on the exceptions and the really important tasks. The workflows also ensure that the actions are always performed on time and that a file cannot get out of the picture. The workflow functionality within CaseControl is flexible, extensive and visually set up so that the local administrators can adjust or redesign workflows themselves.
Functions
A good file-forming system must be at home in all markets and have an extensive set of functionalities on board to be able to support the employees properly.
Time registration
Billable time registration for fee earners.
Disputes
Register, forward and resolve complaints.
Payment plans
Extensive options for balancing and monitoring regulations.
Communication
All communication channels (telephone, email, letter, SMS, chat).
Dashboards
Flexible, role-driven dashboards. Provide insight and involvement.
Multi-language
Multi-language, multi-currency. Fully international deployable.
Workflows
Powerful workflow engine ensures efficiency.
Payment Links
Payment Links. Links with the major payment providers.
...and more
A good file-forming system must be at home in all markets and have an extensive set of functionalities on board to be able to support the employees properly.
Telephony
Incoming calls are recognized and forwarded to the correct agent. Unknown numbers can be added to the file immediately. Calls can be recorded. Voice recordings can be used.
