Complaints procedure

Submitting a complaint

Do you have a complaint about our services, software or employees? We take every complaint seriously and aim to reach a prompt and fair resolution.

You can submit your complaint by:

• Email: info@finchamps.com
• Telephone: +31 (0)85 301 3818
• Post: FinChamps B.V., Bomkade 21, 3311 JD Dordrecht, the Netherlands

How we handle your complaint

1. We acknowledge receipt of your complaint within two business days.
2. Your complaint is reviewed by an employee who was not involved in the matter concerned.
3. We aim to resolve your complaint within ten business days. For more complex complaints, we will tell you when you can expect our response.
4. You will receive a written response setting out our findings and any measures we will take.

Not satisfied with our response?

If you are not satisfied with the way we handled your complaint, you may contact:

• The Dutch Data Protection Authority for privacy-related complaints: autoriteitpersoonsgegevens.nl